When it comes to flying, most people have worries and anxieties about their experience, much like going to a doctor’s office. Why is it that when so many airlines are struggling to satisfy their customer base, Virgin America Airlines has its customers consistently vouching for it on social media and customer review websites. I constantly see positive posts about Virgin America on Facebook and Twitter feeds, so I wasn’t surprised to see a “Yelp” friend write a 5 star review about Virgin. However, it was her statements that caught me by surprise – most of them were negative, but the few benefits Virgin offered that other airlines didn’t are what made her write a 5 star review. “Despite a few inconveniences” she experienced, she and many others wouldn’t fly another airline, proving that even the businesses that people evangelize do have faults.

What sets Virgin apart

Like other great brands, Virgin strategically offers benefits that most of its competitors don’t; benefits that greatly enhance the customer experience. Technology is the benefit that Virgin offers, from the televisions and wi-fi for each passenger to using social media to give its customers service/flight updates, and promotional offers.

Virgin has decided that maximizing technology will give its customers the best possible experience.

Being able to charge more

Offering additional advantages will allow you to charge more than the competition and charge for items that customers have received for free in the past (like Virgin does with passenger luggage and food).

Have you thought about what your business can do to stand out from your competition?

If you are going to charge more and conduct business in certain ways that might not appeal to all of your customer’s preferences, you have to offer more than what customers are typically used to.

For example if you own a dental practice, can you offer patients an enhanced experience with digital x-rays in every operatory? Or how about having iPads for patients in the waiting room.

Lets say you own a gym… does the upfront cost of providing free towels or televisions on each treadmill justify charging a few dollars more than the competition. Your customers might say so.

When defining your brand, look for opportunities to deliver an experience that competitors don’t and you will have evangelists who will write positive online reviews that will help increase your customer base.

A father and son both own cabinet installation companies, the son’s business is thriving while the father’s is struggling, what is the difference? Why is the son’s business working with larger corporate clients and earning greater profits?

One significant difference is that the son invested in branding his company while his father never did. When we talk about branding, we are not talking about just a logo, we are referring to the set of tools used to market a business and the experiences your customers have with your business. It is the perception you want people to have about your business.

Using visual and verbal consistency to promote your brand is a great first step. Building a brand is not about short-term results but about long-term results, it takes vision and dedication. And yes, every small business can accomplish this, here are the ways we worked with our client Cheyenne Dental Group to build a successful brand:

1. Defining the business and how we want to be perceived

Cheyenne Dental Group was started by Dr. My G. Tran, DDS, a dentist younger than most of his peers. He wanted to emphasize that his office incorporates the latest technology that is more advanced than surrounding competitors. However, unlike other state-of-the-art practices, Cheyenne Dental Group is affordable for most patients.

2. Determining the audience

Cheyenne Dental Group’s focus was to penetrate the Las Vegas community, a community that is saturated with dental practices, so we focused on a target audience – younger families and young couples. Research showed that the female in the family generally makes healthcare decisions; and the brand identity was developed to connect with the female audience. Dr. Tran wanted his patients to feel comfortable that his practice can provide comprehensive care for every family member.

3. Telling our story, one that people will remember

The visual illustration we developed of a young couple dancing on grass and a smiling cloud, exclaiming “When you smile…The world smiles back.” is an advertisement that the community has associated with Cheyenne Dental Group over the past 3 years. The ad was meant to signify that having a healthy and beautiful smile makes a positive impact. Along with the illustration we included a coupon that provides a financial incentive for people to experience care at Cheyenne Dental Group. In this ad, we were able to accomplish two things, show that Cheyenne cares about the health of a person’s smile and provides it at an affordable rate.

4. Consistency and details matter

Cheyenne’s colors, logo, and curved styling are all a part of their visual identity system used on all marketing collateral to maintain a consistent brand identity. The curves in the design are supposed to portray friendliness and engage the female audience, while the metallic shine on the logo communicate the cleanliness of the office.

We used these design elements and messages on all of the practice’s print collateral, web design and email marketing. Patients began to quickly identify what the logo, pictures and colors represented.

5. Follow-through with the customer experience

The perception you build with the branding design and messaging has to align with the reality of your service. Nike and Apple do a great job bringing the brands to life, when you walk into those company stores there is a specific experience they provide.

Again, Branding is not as simple as a logo, or consistent designs, it is a holistic approach of how you portray your business and follow through. Cheyenne Dental Group has been very successful with its brand; it makes a promise through visual and verbal consistency and keeps the promise with the patient experience.

Cheyenne Dental Group is a lot like Apple and Nike, it promises to provide “the premier dental experience”, and it follows through; from the friendliness of the front desk, to the flat screen televisions, and digital x-ray machines they use for exams.

If you have spoken to a personal trainer or read about fitness, you’ve learned about the importance of your core muscles. Strengthen your core muscles, and you will inevitably strengthen your body’s other muscles. Your website should be viewed as the Core of your online marketing, ensuring its strength, will strengthen the rest of your marketing.

While there is a new popular social media platform or online marketing tool every couple months, your website remains the most valuable asset because of the control you maintain. If optimized, your website is typically one of the top results when someone Google’s your business, so placing your focus here before signing up for that new social media site should be your priority.

Here are 6 approaches you should take:

1. Have a clear and easy-to-see headline that tells people the purpose of your business. Don’t assume that people know what your company does. Using large fonts for headlines that attract attention and descriptive call-to-actions will enhance the user experience.

2. If you’re directly selling a product or service, you should explain why they need to buy and the advantages of your product in a bullet point format.

3. Give to get, if you want to get email addresses for your email marketing or attract more Facebook likes, give something away. For example, a dentist can mail a free toothbrush to people in a 5-mile radius if they join his/her email list.

4. Organization matters, treat each web page with a purpose by driving your visitor with one key message on each page.

5. Make the fonts and messaging on your website legible to all audiences. Contrary to what people believe, older people do read websites, and size 12, light grey fonts may not be legible for them.

6. Use contrasting color/shapes to make certain links and messages stand out.

Infinite Communications specializes in creating web sites and marketing material that are impressive, easy to understand and intriguing. If your business can benefit from our design expertise, call us at 818.990.9843.

The Book:
Good To Great: Why Some Companies Make the Leap..and Other’s Don’t, by Jim Collins

The Big Idea:
Good is the enemy of Great. In order to become a great company stop relentlessly focusing on what to do, and instead starting focusing on what NOT to do.

If You Read Nothing Else:
In chapter 5, Collins speaks about “The Hedgehog Concept.” The idea is that the strategy of your entire company should be based upon the intersection of the following three circles: What can you be the best in the world at?; What drives your economic engine?; What are you deeply passionate about?

Rigor Rating: 5
(1=Skip the book, 5=Absolute Must-Read)
Good to Great was actually written after 15,000 hours of work by over 22 people. The book is organized with invaluable information that outlines greatness in such areas as leadership, hiring, and company strategy. If you are a business owner or a manager, be sure to read this instant classic.

Receiving media coverage is something most small businesses, brands and organizations can benefit from and should consider planning for because it can not only increase your exposure, it can also build your company’s value proposition.

Building a social media following is a first step in your efforts to receiving media placement. Working together with our client, Martin Kent, an Emmy Award winning filmmaker, we were able to get him placed in one of Israel’s largest circulated publications.

One of Martin’s goals was to receive targeted media coverage for Yom HaShoah (Holocaust Remembrance Day). In the 4 months prior to our pitch we established a solid social media presence, some of the tactics included:

• Consistently updating his blog with relevant content (written by him) and optimizing every post with targeted keywords.

• Creating a branded YouTube page and uploading videos of his prior work, as well as optimizing all his videos to be found for competitive keywords related to his work.

• Creating a branded Twitter page and building a twitter following.

Because we were able to effectively implement all of these tactics, we were able to garner interest from editors even without a published book or movie ready for production.

Brutal Important Fact!
Editors and journalists jobs are to sell papers and to cover stories that are interesting. When he/she sees that you or your company has built a solid social media following it does two things, 1) shows that you are already interesting, 2) establishes that you can bring your followers to his/her respective publication.

Now, you might say that Martin was an Emmy award winning filmmaker and that his topic was particularly interesting. However, as business owners we can build interest in our community, each business can develop content that engages our prospects, associates and fans. This is how building your social media presence could be your first step to receiving media attention!

Please let us know if you have any questions about how you should approach social media.

There are a lot of reasons a company and organization should consider using video marketing. Great brands tell great stories to capture audiences – the right video content can help position your brand to stand out from the crowd. Here are 8 quick reasons why you should consider video marketing.

1. Get More Exposure
YouTube is currently the 2nd most popular search engine behind Google (note: it is also owned by Google).

By producing videos based on a variety of topics you can improve your chances of receiving attention. You can multiply this traffic by uploading your video to other video sharing sites such as:

Yahoo! Video
Google Video
Facebook
Metacafe
Dailymotion
And many more….

2. Motion Picture Appeal
Not all of your visitors prefer to receive content they have to read. Many prefer to watch, listen and read at the same time. With video you improve your opportunity to appeal to more people. For example, people would rather watch a product demo than read a product demo.

3. Gain Top Search Engine Rankings
Google is now using what is called “Universal Search Results” giving searchers a mixed result of websites, videos and other media. Currently, not many small businesses are using videos to help rank for competitive keywords. If you add videos to your marketing mix you could achieve top rankings in your niche.

Example
If you enter “how to drive a car” in the Google search box some of the top search results are videos.

4. Viral Marketing
Developing a strategy to create a valuable or entertaining video that your fans/followers love and want to share could lead to mass exposure and more fans/followers. Web users have many ways to share videos with friends on Email, Facebook, Twitter, LinkedIn, and the plethora of social book-marking/sharing websites.

5. Inexpensive
Nowadays most computers come with free software that can help you import, edit, convert and upload videos to video sharing web sites. In addition, inexpensive camera phones, and flip cameras (Flip Mino HD) have the ability to capture quality footage.

6. Become Recognized As An Expert
If you work hard at your craft and want to convey your expertise, video is a great communication channel to do so. This can be a great opportunity for you to become recognized as an authority in your field. Once again, you can use a basic video camera for this.

7. People Buy From Businesses They Trust
The Internet is often seen as an impersonal place where it’s hard to trust anybody because site owners don’t provide any contact information and online scams are common. A video offers your visitors a very personal touch that helps remove the fear of doing business with you.

8. Makes Your Website More Engaging
Web visitors skim through websites more than ever. Video gives you one more opportunity to capture your visitor’s attention, thus increasing the amount of time the visitor will spend learning about your business.

If you have any questions about developing and producing successful video marketing, please contact us: info@infinitecomm.net or 818.990.9843.

On average, 8 out of 10 people will read headline copy, but only 2 out of 10 will read the rest. Not great numbers if the purpose of a headline is to get someone to read your material.

Before you read more, your takeaways from this from this article will be:

1. Headlines are a promise to your reader
2. Have a set goal before writing your material
3. Write, rewrite, test, and rewrite
   
4. Headlines with lists and “how-tos” are very effective
5. The best headlines are specific and straightforward

Headlines (and email subject lines) are a promise to your reader of the value that you will be providing; specifically, what they should expect to takeaway from the article or email you crafted. Therefore, you have to promise that what you are offering will make an impact and is worthwhile.

It is essential to have a goal prior to writing an article, email or blog post, usually to receive a response from your target audience. In business, you normally want a response that causes the reader to act (i.e. for the reader to comment and like your post or in this case to connect with me on Linkedin).

Writing and rewriting – investing the time and effort to tweak what you have started writing will help you make the headline useful. Typically you should give yourself a day away from the material so you have fresh eyes. If you are writing your sales page or website landing page, you should write a dozen headlines and test which works best.

Numbered and list headlines are successful because they tell you the amount of information the reader will receive. With a headline such as, “99 Tips to Makeover Your Home”, your reader knows exactly what they are getting by reading your article.

Stating the specific outcomes the reader will get by reading your article is extremely effective. For example, a headline that reads “7 Tips That Will Help You Save 130% on Your Summer Vacations” will grab more readers because it tells them what to expect. By reading this headline we know the number of tips we are getting and the amount we will save by following those tips – pretty straightforward.

A great tip I learned was to emulate headlines on the front cover of magazines in supermarket aisles. Those headlines only have a second to get the shopper to buy the entire magazine – they need to be powerful.

Remember “repetition is the mother of skill.”

Click here to connect with me on LinkedIn.

You might be in the market for a new company logo, or are starting a new business and the first thing that comes to mind is that you need a logo. You’re shopping around for quotes and getting such a wide range of costs.

Let’s review why you are getting a wide range of prices.

The short answer is “You Get What You Pay For.” The more thorough answer below outlines why it is not smart to skimp out on this necessary investment.

Your company logo is usually the first piece of visual communication that speaks about your business. As a matter of fact, 85% of information processed by the brain of all humans is visual.

A company logo speaks tremendously about your business – is your business?

• Innovative
• Expensive/ high-end
• Affordable
• Long-established
• Family friendly
• etc.

There are many options for logo design, one is an Online logo shop – where you can purchase a logo from a website, it can be a template or a some random designers you haven’t met interpreting your ideas. Having your logo designed by an online shop for a couple hundred dollars is almost guaranteeing that your company logo will not stand out. Most of these designs are “cookie-cutter” templates and that will reflect in what people think about your business upon first impressions.

So is it worth to pay the price for a design firm to customize your company logo?

Decide for yourself. Below is the 4-Step Process To The Perfect Logo that Infinite Communications created and uses with every one of our clients.

1. Logos You Like

Before any logos are designed, we complete a logo design questionnaire. This allows us to know how you want your brand to be perceived and what elements are vital in its design.

The discovery process includes:
• Completed logo design questionnaire
• Research on currently successful logos in your industry
• Exchanging current logos you/we like

2. Sketch Your Vision Into Reality

Now that we know what direction to take your logo we create a series of graphic sketches to illustrate the logo on paper. These sketches include the basic logo layout, composition, and graphic icons we think communicate your brand.

Below are some logo sketches we designed in this part of the process for Blooming Steps Physical Therapy.

3. Black/White Details First!

Colors have a large impact on people’s impression about a logo, including yourself when you are deciding on a final look in this process. Thus, before we provide you color options we first create a detailed PDF file of the final look in black/white.

The advantage is two folds:
• See the logo in full details (high-res PDF)
• Approve the logo layout/composition without being influenced by color choice

4. The Perfect Color Combination

Finally we provide you an unlimited amount of color options to bring your logo to life. We use Pantone color swatches and the latest color-guides to make sure your colors are harmonious and print-friendly!

If you would like to work with us on your company logo – feel free to email us today or call us @ 818.990.9843!

We get this question asked a lot, and the truth is pricing search engine optimization and Internet marketing, in general are not a one-size fits all campaign. Before we give you a price, we conduct research to determine just how much work your campaign will need and we base the price on these factors.

These factors may include;

• Competitiveness of your industry/keywords
Some industries/businesses are extremely competitive on the web and that will mean we will need to do more work for a longer period of time and for those businesses the amount of time and tactics needed to obtain an increase of quality traffic and gain rankings for keywords are significantly higher.

• Website redesign – if necessary
Visual presentation and proper messaging are known to have an impact on a website visitor’s decision to use your services or buy your product, call your business, or fill out an online form. Our firm’s philosophy is that your website needs to make a perfect first impression and be easy to use. That way you will have a higher chance of converting website visitors into new customers, when they find you via search engines from the search engine optimization efforts.

• Local, national, or international?
The wider the geographic area the more tactics and greater time investment is needed for your campaign.

These are just a few of the most important factors.

After we conduct the discovery phase which includes an analysis of your current website, industry, and competition, we develop a proposal with a couple of pricing options. Pricing Options can include a setup fee and discounts for longer commitments. Usually we recommend a minimum of 6 months because Search Engine Optimization is ongoing and any lapse in the campaign not only damages your website organic rankings, it adversely affects the SEO efforts made in the past.

To get more information about Search Engine Optimization or other Internet marketing tactics you can call (818) 990-9843.

Word on the street is that blogging helps with your search engine optimization efforts, and yes that’s true, however the main idea you should keep in mind is that blogging is a “value-added deliverable” that differentiates you from competitors and helps create the perception that you are the absolute expert in your field. By educating and informing visitors of your blog, you are building trust with each one of them. And as you should know by now, all things being equal, people will do business with those they like and trust!

What Are Others Writing About?

Your first step is to determine if your audience is using the Internet, (nowadays, I think it is safe to say they are) and to find out what other people in your industry are blogging about / and getting responses for.

You can always start the researching process by searching your business category (i.e. “business law”) combined with the word “blog.”

What Should You Write About?

As with any marketing or communications material, a blog post has to be tailored to your customer base. That means the blog posts have to be timely, useful and easy to comprehend. Some ways to accomplish this are to write:

• How To’s: How-To articles have been popular since the invention of the magazine.

• Product/Service descriptions: People may not be familiar with some of your products or services, so writing a thorough and easy-to-comprehend description can save you time. Your prospects will use it as reference to become more educated instead having you answer their million and one questions.

• Comparisons: Your business might offer services/products that compete with each other or other services. For example, if you do financial planning you can write about Roth IRAs vs. Traditional IRAs.

• Success Stories: Here’s a chance for you to brag and be informative at the same time. If your company has success stories which I hope you do, writing a blog post can be a great way to publicize it and get people excited about what kinds of results they can expect when working with you.

• Statistics, Day-to-Day examples, Valuable Resources, etc can also make great blog posts.

The only approach I would avoid is making your blog a Public Relations tactic/newsroom. However, we do recommend mixing news about your company and valuable posts for your customers.

If you would like any specific blog ideas for your business, please leave a comment about our blog and we’ll message you some Great Ideas.