Sales Tips That Work: Parroting

by wiredinblog on February 20, 2013

Lets play a game, fill in the blank: People need to ________ you before they buy from you.

If you answered “Trust”, give yourself a round of applause. Parroting is a simple technique that allows you to build trust and discover the real reason why your prospect is telling you “No.” Once you are able to understand the core of your prospect’s hesitation, you can build trust and increase your chance of “closing the deal.”

Specifically, parroting is the technique of letting the prospect lead the conversation and chiming-in every now and then, repeating the same word(s) they used to object. Below is a great story that will drive home the point. (pun intended)

Sales Tip Technique

The Lamborghini Salesman

Paul was a used-car salesman in New Jersey. One day, Paul was walking around the lot with a prospect and his wife, who had expressed interest in a “sensible car.” Paul was showing them every sensible Chevy and Ford on the lot.

As they were looking at one very sensible family car, Paul asked the husband what he thought of it. “Well,” he mused, “I’m not sure this card is right for me.” Instead of moving on to the next sensible car, Paul parroted “Right for you?” Paul’s questioning inflection signaled the prospect that he needed to say more.

“Well, er, yeah,” the prospect mumbled. “I’m not sure it fits my personality.”
“Fits your personality?” Paul again parroted.
“You know, maybe I need something a little more sporty.”
“A little more sporty?” Paul parroted.
“Well, those cars over there look a little more sporty.”

Aha! Paul’s parrot had ferreted out which cars to show the customer. As they walked over toward a Lamborghini on the lot, Paul saw the prospect’s eyes light up. An hour later, Paul had pocketed a fat commission.

Want to take a rest from talking to save your throat and increase your chances of closing the deal? Next time, use this simple “parroting” technique to get your prospect off and running so all you have to do is listen.

The story above is an adaptation from “How To Talk To Anyone: 92 Little Tricks for Big Success in Relationships”

 

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Make Your Content More Shareable!

by wiredinblog on January 15, 2013

Most businesses understand the importance of having an online presence, yet too few realize the value of advocates in their audience who share content. It’s better to have a small number of followers who are excited about what you have to say than many followers who could care less. If your followers aren’t reposting your content, it’s time to take a good look at your posts and ask, “How can I make this content more shareable?” Here are a few things to keep in mind when creating shareable content for your fans.

What’s the benefit? Social networks are for socializing, so blatant sales pitches tend to fail miserably. Whatever you post, step back and ask, is it informative? Funny? Inspiring? Spamming your friends is bad online etiquette, so if your content is all promotion and not genuinely interesting, they won’t share it. So how do you promote your business without going overboard? Aside from communicating about special events, you can showcase how a product is made behind the scenes; maybe post content related to your customers’ unique lifestyle, or even highlight your quirky company culture. Be creative with the topics of your content, but make sure they somehow relate to your brand image or line of business.

Is it easy to share? Some of the most viral content are video and images. This is because images can communicate much more than words with minimal effort by your audience. For example, an ice cream shop offering takeout boxes will entice more people using a picture of the box loaded with different ice cream flavors than a text post. When using text, keep it simple. If you’re posting huge chunks of information in text form, chances are, no one will share it because they may not even bother to read it.

Do they know what to do with it? Don’t forget to ask your followers to share posts with important information. Having a friends and family sale? Make sure to include “share with your friends” somewhere in your content. Studies have shown that followers are more likely to share content (as long as it’s useful!) when they are told to do so.

Advocates, or fans of your brand, are vital in increasing exposure for your business . If your content interests them, they will share it with others who have similar interests. This leads to more customers or at the very least, a bigger audience made up of people who care about your business. The next time you post for your business, whether on your website or on social media, keep these questions in mind to craft content that’s shareable.

 

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