Lets play a game, fill in the blank: People need to ________ you before they buy from you.
If you answered “Trust”, give yourself a round of applause. Parroting is a simple technique that allows you to build trust and discover the real reason why your prospect is telling you “No.” Once you are able to understand the core of your prospect’s hesitation, you can build trust and increase your chance of “closing the deal.”
Specifically, parroting is the technique of letting the prospect lead the conversation and chiming-in every now and then, repeating the same word(s) they used to object. Below is a great story that will drive home the point. (pun intended)

The Lamborghini Salesman
Paul was a used-car salesman in New Jersey. One day, Paul was walking around the lot with a prospect and his wife, who had expressed interest in a “sensible car.” Paul was showing them every sensible Chevy and Ford on the lot.
As they were looking at one very sensible family car, Paul asked the husband what he thought of it. “Well,” he mused, “I’m not sure this card is right for me.” Instead of moving on to the next sensible car, Paul parroted “Right for you?” Paul’s questioning inflection signaled the prospect that he needed to say more.
“Well, er, yeah,” the prospect mumbled. “I’m not sure it fits my personality.”
“Fits your personality?” Paul again parroted.
“You know, maybe I need something a little more sporty.”
“A little more sporty?” Paul parroted.
“Well, those cars over there look a little more sporty.”
Aha! Paul’s parrot had ferreted out which cars to show the customer. As they walked over toward a Lamborghini on the lot, Paul saw the prospect’s eyes light up. An hour later, Paul had pocketed a fat commission.
Want to take a rest from talking to save your throat and increase your chances of closing the deal? Next time, use this simple “parroting” technique to get your prospect off and running so all you have to do is listen.
The story above is an adaptation from “How To Talk To Anyone: 92 Little Tricks for Big Success in Relationships”
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